Things To Note
1. Payment Policies
To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment as follows:
a - Deposit: A non refundable deposit of 50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive a confirmation documents or vouchers within 24 hours from the time we receive your deposit or full payment.
On occasion, full payment can be arranged instead of deposit for customers' convenience. Customers can request to pay in full in one installment.
b - Final Payment: Full payment should be made upon arrival in Hanoi 2 days before departure, please provide us with your hotel address or residence where you will stay in Hanoi. Our staff will drop by to collect the remaining payment.
2. Cancellation and Refunds
Cancellation fees of booking are levied on all local suppliers as cruise carriers and other contractors, each of whom applies their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.
No refunds or exchanges can be made while the tour in ongoing. If you do not use any of the service, no compensation will be given for the unused portion of the tour.
Whilst we manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivelant services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.
Low Price Guarantee
You will soon notice that our cruises will come with a Low Price Guaratee. In fact, we are convinced that our site offers the lowest price you can find for those cruises. We have worked with top suppliers in the field to secure you the best price possible - now you can book your dream cruise trip with peace of mind.
Simply like what its name suggests, Low price guarantee is to assure you of our competitive price - so that you can shop with confidence. If you see a cruise that you would like to travel with us, book it with us for both quality of service and low price. We are confident that we offer the best price you can find online attached with the best value.